need to make a return or exchange?
In light of COVID-19, any purchases made on or after March 1st, 2020 can be returned within 90 days of original receipt. Regular terms and conditions still apply.
The following stores have opened:
Lenox Square Mall, Atlanta, GA
Aventura Mall, Miami, FL
Orlando International Premium Outlets, Orlando, FL
Please consult our store locator for opening hours and directions
All other Psycho Bunny stores remain closed.
SPECIAL NOTICE – any purchases made on or after March 1st, 2020 can be returned within 90 days of original receipt. Regular terms and conditions below still apply. For any purchases made in store, please contact our customer service team by email at: Please note that your bank may require additional processing time before crediting your account. For additional information or if you have any questions, please contact us by phone at 1.833.250.2283 Monday through Friday from 9:00 AM to 5:00 PM EST or by email at: firstname.lastname@example.org
We accept unworn, unwashed, undamaged items within 90 days of receiving your order.
Start your exchange or return online: Visit our Returns and Exchanges Page. print a shipping label, and bring your item the carrier listed on the label. You will receive an email when your return is received, and your refund has been processed.
Yes! You can easily choose and initiate an exchange by visiting our Exchange and Returns Portal. Your exchange will be sent once we receive your original item. You will get an order confirmation email at that time.
A refund will be initiated as soon as we receive your item in a returnable condition. Please allow 1-3 business days for your refund to be processed by your bank.